{"id":4724,"date":"2025-12-23T17:12:56","date_gmt":"2025-12-23T16:12:56","guid":{"rendered":"https:\/\/www.penagrup.com\/servicios\/customer-support-after-sales-service\/"},"modified":"2026-06-11T23:25:18","modified_gmt":"2026-06-11T21:25:18","slug":"customer-support-after-sales-service","status":"publish","type":"service","link":"https:\/\/www.penagrup.com\/en\/services\/customer-support-after-sales-service\/","title":{"rendered":"Customer Support & After-Sales Service"},"content":{"rendered":"\n
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A Commitment That Goes Beyond Delivery<\/h4>\n\n\n\n

At PENA, our relationship with customers does not end when the order is delivered, it begins when the machine starts running.
Our technical team supports every project with a comprehensive service approach, because we understand that the success of a production line depends not only on the quality of the components, but also on the quality of the support behind them.<\/p>\n\n \r\n\t\t\t\r\n\t\t<\/div>\r\n\t\n \r\n\t\t<\/div>\r\n\t<\/div><\/section>\n\n\n\r\n\t\t

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Why Choose Talleres Pena S.L.?<\/h3>\n\n\n\n

360\u00b0 Expertise in Screws & Barrels <\/h5>\n\n\n\n

We do not simply manufacture components, we engineer performance, precision and long-term reliability.
Every component reflects decades of experience, and every customer relationship is built as a long-term technical partnership.<\/p>\n\n\n\r\n\t\t

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Complete Process Control<\/h3>\n\n\n\n

Design, manufacturing, refurbishment, assembly, technical consultancy and after-sales support, all managed within a single organisation.<\/p>\n\n\r\n\t\t\t \r\n\t\t<\/div>\r\n\t\n\r\n\t\t\t \r\n\t\t<\/div>\r\n\t\n \r\n\t\t\t\r\n\t\t<\/div>\r\n\t\n\n\r\n\t\t

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Multidisciplinary Know-How<\/h3>\n\n\n\n

Supporting customers across agriculture, construction, automotive, recycling, food packaging, medical and industrial sectors.<\/p>\n\n\r\n\t\t\t \r\n\t\t<\/div>\r\n\t\n\r\n\t\t\t \r\n\t\t<\/div>\r\n\t\n \r\n\t\t\t\r\n\t\t<\/div>\r\n\t\n\n\r\n\t\t

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100% In-House Manufacturing<\/h3>\n\n\n\n

CNC machining, bimetallic centrifugal casting, heat treatment and quality control carried out entirely within our own facilities.<\/p>\n\n\r\n\t\t\t \r\n\t\t<\/div>\r\n\t\n\r\n\t\t\t \r\n\t\t<\/div>\r\n\t\n \r\n\t\t\t\r\n\t\t<\/div>\r\n\t\n\n\r\n\t\t

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Tailor-Made Solutions<\/h3>\n\n\n\n

Every component is engineered for a specific machine, material and production process.<\/p>\n\n\r\n\t\t\t \r\n\t\t<\/div>\r\n\t\n\r\n\t\t\t \r\n\t\t<\/div>\r\n\t\n \r\n\t\t\t\r\n\t\t<\/div>\r\n\t\n \r\n\t\t<\/div>\r\n\t\n \r\n\t\t\t\r\n\t\t<\/div>\r\n\t\n \r\n\t\t<\/div>\r\n\t\n\r\n\t\t\t \r\n\t\t<\/div>\r\n\t\n\r\n\t\t\t \r\n\t\t<\/div>\r\n\t\n\n\n

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Technical Assistance & Training<\/h4>\n\n\n\n
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  • Support during installation, commissioning and start-up.<\/li>\n\n\n\n
  • Operational guidance on temperature profiles, pressure settings, screw speeds and cleaning procedures.<\/li>\n\n\n\n
  • Technical training for maintenance teams, focused on preventive maintenance and early wear detection.<\/li>\n<\/ul>\n\n \r\n\t\t\t\r\n\t\t<\/div>\r\n\t\n\n\r\n\t\t
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    After-Sales Follow-Up<\/h4>\n\n\n\n
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    • Periodic inspections and dimensional verification.<\/li>\n\n\n\n
    • Early detection of wear, misalignment and performance deviations.<\/li>\n\n\n\n
    • Recommendations for refurbishment, upgrades or preventive replacement.<\/li>\n\n\n\n
    • Availability of critical spare parts and rapid-response replacement solutions.<\/li>\n<\/ul>\n\n \r\n\t\t\t\r\n\t\t<\/div>\r\n\t\n \r\n\t\t<\/div>\r\n\t\n\r\n\t\t\t \r\n\t\t<\/div>\r\n\t\n\r\n\t\t\t \r\n\t\t<\/div>\r\n\t<\/div><\/section>\n\n\n\n
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      Full Warranty & Traceability<\/h4>\n\n\n\n

      Every component manufactured by Talleres Pena is supplied with:<\/p>\n\n\n\n

        \n
      • Material, hardness and heat treatment certification<\/li>\n\n\n\n
      • Complete manufacturing or refurbishment history.<\/li>\n\n\n\n
      • Maintenance recommendations and estimated service life.
        This ensures complete transparency, operational security and full traceability throughout the entire lifecycle of the component.<\/li>\n<\/ul>\n\n\n\n

        Service, Responsiveness & Trust: The three pillars of our commitment.
        Because the true value of PENA is not only the component we manufacture, but the performance we achieve together with our customers.<\/p>\n\n \r\n\t\t\t\r\n\t\t<\/div>\r\n\t\n \r\n\t\t<\/div>\r\n\t\n\r\n\t\t\t \r\n\t\t<\/div>\r\n\t\n\r\n\t\t\t \r\n\t\t<\/div>\r\n\t<\/div><\/section>\n\n\n\n

        <\/div><\/section>\n","protected":false},"excerpt":{"rendered":"

        Our technical team supports every project with a comprehensive service approach.<\/p>\n","protected":false},"featured_media":4728,"template":"","meta":{"_acf_changed":true,"inline_featured_image":false,"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","_links_to":"","_links_to_target":""},"class_list":["post-4724","service","type-service","status-publish","has-post-thumbnail","entry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.penagrup.com\/en\/wp-json\/wp\/v2\/service\/4724","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.penagrup.com\/en\/wp-json\/wp\/v2\/service"}],"about":[{"href":"https:\/\/www.penagrup.com\/en\/wp-json\/wp\/v2\/types\/service"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.penagrup.com\/en\/wp-json\/wp\/v2\/media\/4728"}],"wp:attachment":[{"href":"https:\/\/www.penagrup.com\/en\/wp-json\/wp\/v2\/media?parent=4724"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}