Customer Support & After-Sales Service

A Commitment That Goes Beyond Delivery

At PENA, our relationship with customers does not end when the order is delivered, it begins when the machine starts running.
Our technical team supports every project with a comprehensive service approach, because we understand that the success of a production line depends not only on the quality of the components, but also on the quality of the support behind them.

Why Choose Talleres Pena S.L.?

360° Expertise in Screws & Barrels

We do not simply manufacture components, we engineer performance, precision and long-term reliability.
Every component reflects decades of experience, and every customer relationship is built as a long-term technical partnership.

Complete Process Control

Design, manufacturing, refurbishment, assembly, technical consultancy and after-sales support, all managed within a single organisation.

Multidisciplinary Know-How

Supporting customers across agriculture, construction, automotive, recycling, food packaging, medical and industrial sectors.

100% In-House Manufacturing

CNC machining, bimetallic centrifugal casting, heat treatment and quality control carried out entirely within our own facilities.

Tailor-Made Solutions

Every component is engineered for a specific machine, material and production process.

Technical Assistance & Training

Support during installation, commissioning and start-up.
Operational guidance on temperature profiles, pressure settings, screw speeds and cleaning procedures.
Technical training for maintenance teams, focused on preventive maintenance and early wear detection.

After-Sales Follow-Up

Periodic inspections and dimensional verification.
Early detection of wear, misalignment and performance deviations.
Recommendations for refurbishment, upgrades or preventive replacement.
Availability of critical spare parts and rapid-response replacement solutions.

Full Warranty & Traceability

Every component manufactured by Talleres Pena is supplied with:

Material, hardness and heat treatment certification
Complete manufacturing or refurbishment history.
Maintenance recommendations and estimated service life.
This ensures complete transparency, operational security and full traceability throughout the entire lifecycle of the component.

Service, Responsiveness & Trust: The three pillars of our commitment.
Because the true value of PENA is not only the component we manufacture, but the performance we achieve together with our customers.